Frequently Asked Questions

Everything you need to know about your Foot Locker experience

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account and visiting the 'Order History' section.

What is your return policy?

We offer a 45-day return policy for most items. Products must be in their original, unworn condition with all tags attached and the original packaging included. Returns can be made via mail or at any local Foot Locker store.

Are your sneakers authentic?

Yes, Foot Locker only sells 100% authentic products sourced directly from the brands. We are an authorized retailer for Nike, Jordan, Adidas, New Balance, and many other premium global brands.

How long does shipping take?

Standard shipping typically takes 3-7 business days depending on your location. We also offer expedited and overnight shipping options at checkout if you need your gear sooner.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Klarna for buy now, pay later flexibility.

How do I know what size to order?

We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for most athletic footwear brands.